Here is a small selection of complimentary messages we have received over the years from our customers.
“I would like to say how pleased I have been with the service and communication I have received in both helping me to choose the right system for my needs and then the communication I was given with regards to the order being received and the shipping information. I then required some help with setting up my station, again the help I received was very professional and was explained in terms I could understand. I would have no hesitation in recommending Prodata Weather Systems because of their professionalism, the ease of ordering and the very reasonable price that I was charged. Excellent service 5 star rating.” AM 26/03/22
“I am writing to bring to your attention the outstanding customer service I have received over the last few weeks from a member of your team, Jayne. I initially raised a query I had regarding the readings from my WeatherLink Live and AirLink to my smartphone and PC. Jayne persevered with the issues and showed a high degree of tenacity in solving the various problems which eventually culminated in my being able to observe all of the observations correctly. I have been a customer of Prodata for a number of years and with this recent experience I will continue to be so, whilst recommending your Company to family and friends. Thank you and all your team for providing me with a very positive experience in these strange times. Well done.” IM 07/12/20
“Thank you for your help in identifying the parts I needed to set up my particular system. No doubt I will be back for your professional assistance and knowledge in the future!” – NF 19/1/23
“I am always so impressed with Prodata advice and help over the many years I have been setting up weather stations… always spot on and helpful.” – SC 22/07/22
“Just a quick note to thank you for your superlative support and service. Peter and John provided clear, concise and focused support during the system design phase. My new station was delivered just a day after ordering and was working in a test environment an hour or so after arrival. I’m just waiting for a gap in my busy DIY schedule to fit it to the mast and decommission my old station. It’s comforting to know that such a considered expense is well supported by efficient and knowledgeable people.” – JP 06/09/2021
“I have had a vantage vue for the last 11 years. Last year I purchased a Weatherlink from a southern shop. This year I decided to replace the console and iss. I rang pro data had a pleasant conversation and received both items next day. Set them up and worked perfectly. Tried to connect to my computer with the weather link but got a message on the consoles to say incompatible. Rang Prodata, chatted for a while and tried several things and then he asked me for details and said he would ring back. In the meantime I rang the southern shop product support who said no idea what I was querying about but put it in an email and they would send it to Davis! A little later Prodata rang back and said that the Weatherlink was well out of date but they would help to solve the problem. The above is rather lengthy but it illustrates the enormous difference between a service orientated supplier ie Prodata and someone I dealt with last year. I would like to say Prodata are friendly, service orientated and effective and I would like to put on record that their response is excellent.” – GQ 29/5/2020
“I just wanted to say thank you very much indeed for your swift attention with my order yesterday lunchtime – it arrived this morning at 09:00! That is incredible service, especially during these difficult times!! Since my first telephone call last week after finding your website, I have been thoroughly impressed by the professionalism and knowledge, superb website with excellent detailed articles and the Davis KB, and the excellent customer service by telephone. The latter, is a point that many companies overlook, but ProData have it spot-on – not too detailed, not condescending, but helpful, honest and comprehensive.” – DH 28/04/2020
“My second weather station from Prodata in many years ,and with both purchases I have experienced first class advice and service. I depend on a Davis weather station for monitoring wind speed in order to protect a 60ft aerial tower with a large antenna on top. You can shop here with full confidence knowing that ongoing advice and help is always available.” – TB 16/02/2018
“High quality instruments which are easy to deploy and configure, with excellent advice and aftersales support.” – BW 19/02/2020
“Superb products and excellent support from all the staff whether its purchasing or aftersales support, keep up the good work!” – SC 20/09/2015
“An excellent system that is making life so much easier!” – AL 30/03/2020
“I just wanted to thank you for the superb service that you gave to me over advice for my failing temperature/humidity sensor on my VP2 and for the speed of order fulfillment. My new sensor and wifi logger arrived the next day and I had my VP2 stripped, cleaned, rebuilt and running with new temp/hum sensor and wifi logger in my console without difficulty. The telephone call I received from one of your advisors to help me determine the right course of action to solve my problem with spurious humidity readings was much appreciated. It’s always a pleasure dealing with Prodata and I also find your online articles and knowledge base particularly helpful.” – PT 13/7/2020
I just received my package!! Everything is perfect! Thanks again for your kindness and service!! – AT 17/6/20